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Common queries answered

Frequently asked Questions

If the customer does not require customization, generally it can be delivered within 7-10 days. If customization is needed, please inquire in advance and our salesperson will provide you with a specific delivery time based on your requirements. Typically, for cases involving only custom logos, it can be delivered within 15-20 days.

If it is due to quality issues, printing problems, or delivery time issues, we will arrange a refund within one month depending on the specific situation. If it is not related to these issues, customers cannot apply for a refund.

Please confirm the delivery address before placing an order. Once the goods are shipped out, any request for a change of address will be at the customer’s expense.

After the goods are shipped out, our company will provide a shipping number. Customers can use this number to track their shipment on the courier’s official website and stay informed about its transportation status in a timely manner.

You can contact us directly through our website, phone or email. Our customer representative will resepond in 12 hours.

lf you have an artwork, we can make a virtual proof within 6 hours. If you don’t have an artwork, it dosen’t matter, our artwork team can help you to make a design draft for you to confirm after you provide a concept.

Normally, the shipping cost is  free of charge to any address in the United States; For other countries, please inquire before the order.

Door to Door Service to any places in USA, Canada. We provide quality transportation according to customer requirements, UPS, FEDEX, DHL, TNT, Sea shipment.

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